Marina Bay Luxury Resort & Spa

Terms & Conditions
1.Booking Policies
All reservations must be guaranteed by a valid credit card, or the reservation will be automatically released. A booking process will be considered valid only if the client is provided by the email (`info@marinabay.al`) with all the data provided by the client for the booking process and the cancellation link provided by Marina Bay Luxury Resort & SPA internal management system.All cancellations and changes done 48 hours before the time of arrival at Marina Bay Luxury Resort & SPA will be done free of charge. If the cancellation of the reservation is requested between 48 to 24 hours prior to the time of the arrival at Marina Bay Luxury Resort & SPA, a charge of 25€ will be cut off the paid amount refunded to the client. A charge of the cost per one day of your reservation will be applied if there will not be any request from the client to cancel the reservation.The total amount paid for the booking at Marina Bay Luxury Resort & SPA will not be refunded only if there is no cancellation request at all.
2.Data Policies
Every single client is important for Marina Bay Luxury Resort & SPA, so do their data protection.Marina Bay Luxury Resort & SPA will only collect data needed for the improvement of our services to the clients, online and in spot. By accepting the our Terms & Conditions, you agree to provide and accept us to use your data only for the purpose of the improvement of our services. If you want to make a booking through our site or if you want to apply with us, you have to provide certain data within the scope of the contract to be concluded. In any other context, the provision of personal data is neither required by law nor by contract, nor are you required to provide personal information. However, the provision of personal data for the use of our services may also be partially required within the services we provide. In other words, if you do not provide us with the information, we specify to be necessary, we may not be able to provide you with the full scope of services. When you visit our website, we store certain information for administrative and technical reasons.On our website, you can subscribe to our email newsletter. In this case, we process the following data from:your email address your confirmation that you have taken note of our terms and conditions and privacy policy the time and date of granting your consent your IP address The e-mail address is required to send you our newsletter, the legal basis for the processing therefore stems from your consent, Art. 6 para. 1 lit. a) GDPR. Regarding the other types of data, we have a legitimate interest to document your granting of consent to receive the newsletter in order to be able to prove this in case of doubt, Art. 6 para 1 lit. f) GDPR. In order to obtain your consent, we use the so-called double opt-in procedure, which means that we will only send you a newsletter by email if you have previously explicitly confirmed to us that we should activate your account. After entering your email address into the input mask, we will send you a notification email asking you to confirm that you wish to receive our newsletter by clicking on a link in this email.Alternatively, we may send you our newsletter, if we have obtained your email address in connection with the sale of goods or services, use your address for direct advertising of our own similar goods or services, you have not objected to this use, and you have been clearly and unequivocally advised when the address is collected and each time it is used that you can object to such use at any time without arising by virtue thereof, other than transmission costs pursuant to the basic rates. We will send you newsletters for an indefinite period of time until you unsubscribe, or we decide to stop sending newsletters to you. If you no longer wish to receive newsletters from us, you can object to them at any time without costs arising by virtue thereof, other than transmission costs pursuant to the basic rates.4.5 Hotel bookings and cancellations You can book a hotel stay in our member hotels via our website. In this case, we process the following data: title first and last name email address phone number address city country/region credit card information confirmation number These data are collected on behalf of our member hotels and transferred via our reservation system to the respective hotel for the arrangement of the contractual relationship. In case you cancel your booking, we will process above data. Should you wish so, with each booking on our website, the indicated email address and the associated booking information will be automatically registered with an account that stores the booking, such as the given email address, full name, and address provided during the booking (see previous paragraph for more details). In order to access the account, it must be activated by following the instructions of the welcome email (see paragraph above, “Design Hotels™ Community Membership”). In any case, the legal basis is Art. 6 para 1 lit. b) GDPR. Your bookings will be recorded for the purpose of making the specific information accessible to you and the statistic information available to us. This is necessary due to our legitimate interests of providing relevant offers to our customers and improving the user experience of our website, Art. 6 para. 1 lit. f) GDPR. We will store such data in accordance with statutory retention periods.
3. Lost & Found
Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.
4. Guest's Valuables / Articles
The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or keep in hotel’s safe box, which located either in Manager’s Office or in Account Dept. Office. Guests will be issued with a receipt for any valuables/articles kept with the hotel.
5. Guest's Belongings in rooms
Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage.
6. Damage to Hotel Property
The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
7. Luggage Storage & Indemnity Form
Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole risk as to loss or damage from any cause, guest who wish to stored luggage overnight or more than 24 hours are required to submitting complete “luggage indemnity form” together with their belongings. Luggage must not be stored for period of over 100 days.
8. Fire Safety Policy
The Hotel is fully equipped with smoke detectors, heat detectors and emergency evacuation plan in all rooms, and fire extinguishers, fire hose reels, and floors evacuation plans in all floors.
9. Pet Policy
No pets are allowed in the hotel premises.
10. Smoking Policy
Smoking is prohibited in all the enclosed areas within the hotel without exception. This includes guest rooms, conference and meeting rooms, hallways, elevators, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed at gazetted smoking area outside the hotel lobby / entrance and at the Balconies for specific guest rooms types attach with Balcony only. If a smoking violation occurs in a room, the client will be charged a 20.00EUR non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.
11. Disturbance
The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
12. Housekeeping Service
We provide housekeeping service everyday between the hours of 10AM to 5:00 PM.
13. Equipment Rental
Hotel provides umbrellas, iron/iron board, hair dryers and adaptors for a refundable deposit of 20-50EUR.
14. Equipment Rental
Hotel provides umbrellas, iron/iron board, hair dryers and adaptors for a refundable deposit of 20-50EUR.
15. Management's Rights on Guest's Luggage and Belongings
In the case of default in payment of dues by a guest, the hotel shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the hotel's rights to adopt such further recovery proceedings as may be required. The Hotels also has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so.
16. Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
17. Government rules and regulations & application of laws
Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
18. Photographs & Video's
Using photographs and video's taken in hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.